WHAT IS PREORDER?
It is a more sustainable way to produce, we only produce
what has already been ordered. When a product is preorder, it means that this
product is being produced, and you will receive it as soon as we have them
ready. The shipping date for these products is always indicated on the product
page. By producing in this way, we avoid overproduction and are able to reduce
our waste.
** When an order contains one stocked product and one
preorder, the products will be shipped together on the date that the preorder
product is expected to be shipped.
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THE PRODUCT IS OUT OF STOCK, WILL IT COME BACK?
Please contact help@olend.net for information regarding
stock. We do small productions, so you might sometimes find some products out
of stock.
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HOW DO I CLEAN MY BAG?
If you have a fabric backpack, you can wash it with warm
water, mild soap and a soft brush. Make sure you avoid leather and iron pieces.
If you wish to clean a leather backpack, please take it to a
professional cleaner. Some leather stores carry different lines of products to
protect your backpack from water and dirt.
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CAN IN CHANGE MY ORDER?
Sure! If you wish to change your order, contact us at help@olend.net, and we will do our best to help you. Please note that changes are only possible if the order hasn't been shipped.
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CAN I PLACE A CORPORATE ORDER?
Sure, we have lots of ideas for your corporate gifts. Please
contact us at wholesale@olend.net to request (and even personalize) your order.
A member of our team will get in touch soon to help finalize the details and
prices.
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WHEN WILL I RECEIVE MY ORDER?
For products in stock, orders are dispatched within 24-48
hours on business days (not including Spanish public holidays) and shipped from
our warehouse in Barcelona. For preorder products, you can find the shipping date
on the product page and the email confirmation.
Estimated delivery times:
Spain & Portugal: 24- 72h
Europe: 2-4 days
Outside Europe: 3-6 days
UK: 4-6 days (the parcel may be retained at UK customs) -
beyond ÖLEND's control, some extra time.
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HOW DO I RETURN MY ORDER?
Find all the information regarding our return policy and how
to return an order HERE.
You can always contact us for any return question at help@olend.net.
