olend olend

Customer Reviews

Based on 17 reviews
59%
(10)
12%
(2)
6%
(1)
6%
(1)
18%
(3)
A
Anastasia Viscusi
Lovely

Perfect the bag, perfect the shipping and the package.

L
Lily
100% recommend

Super soft! Comfortable to carry for a long time such as travel, even work with my laptop. Love this bag and I’m thinking to get another one!

A
Anonymous
Perfecto

Me encanta, es precioso y comodísimo.

V
Valérie Martvoňová
Whatever bag, horrible support

I ordered this bag, but I didn’t like it as much as I thought - that happens sometimes, it has quite short straps and I didn’t like the material, therefore I decided I will return it.

I’ve changed a few e-mails with Ölend since the instruction on the website was a bit unclear and after my questions have been answered, I sent the package according to the instruction I received.

It’s been more than three weeks since I’ve sent it but I still got no “package received” confirmation. Last week I reached out to the support but all I got was that they’ll reach out to their warehouse and let me know afterwards and I still got no update.

I also work in costumer care area and this is horrifying experience, I cannot recommend these bags to anyone since the costumer care support doesn’t work.

I really regret the day I’ve decided I’d give this brand a shot. I’m afraid I’ve lost my money.

S
Stacey Zasadny
stiff straps

I love everything about this bag except the straps on the vegan leather style has extremely stiff straps which make the backpack configuration awkward as the straps don't lay flat. It's almost nearly impossible to get the straps through the bottom loops. I wonder if less filling would resolve this?

REMEMBER TO TAG @olend_backpacks

FREE SHIPPING AND EASY RETURNS

Free shipping in Spain / in Europe from 150€ / Easy returns.

WE WANT YOU TO HAVE YOUR ÖLEND FOR LIFE

We guarantee all our products because we prioritize durability so you can enjoy your Ölend for many years.

LESS COMPUTERS AND MORE PERSONS

The best about being a small company is that you can talk directly to us. We are here for you if you have any question.

FAQS

WHAT IS PREORDER?

It is a more sustainable way to produce, we only produce what has already been ordered. When a product is preorder, it means that this product is being produced, and you will receive it as soon as we have them ready. The shipping date for these products is always indicated on the product page. By producing in this way, we avoid overproduction and are able to reduce our waste.

** When an order contains one stocked product and one preorder, the products will be shipped together on the date that the preorder product is expected to be shipped.

THE PRODUCT IS OUT OF STOCK, WILL IT COME BACK?

Please contact help@olend.net for information regarding stock. We do small productions, so you might sometimes find some products out of stock.

HOW DO I CLEAN MY BAG?

If you have a fabric backpack, you can wash it with warm water, mild soap and a soft brush. Make sure you avoid leather and iron pieces.

If you wish to clean a leather backpack, please take it to a professional cleaner. Some leather stores carry different lines of products to protect your backpack from water and dirt.

CAN I CHANGE MY ORDER?

Sure! If you wish to change your order, contact us at help@olend.net, and we will do our best to help you. Please note that changes are only possible if the order hasn't been shipped.

CAN I PLACE A CORPORATE ORDER?

Sure, we have lots of ideas for your corporate gifts. Please contact us at wholesale@olend.net to request (and even personalize) your order.


A member of our team will get in touch soon to help finalize the details and prices.

WHEN WILL I RECEIVE MY ORDER?

For products in stock, orders are dispatched within 24-48 hours on business days (not including Spanish public holidays) and shipped from our warehouse in Barcelona. For preorder products, you can find the shipping date on the product page and the email confirmation.

Estimated delivery times:

Spain & Portugal: 24- 72h

Europe: 2-4 days

Outside Europe: 3-6 days

UK: 4-6 days (the parcel may be retained at UK customs beyond ÖLEND's control some extra time)

HOW DO I RETURN MY ORDER?

Find all the information regarding our return policy and how to return an order HERE.

You can always contact us for any return question at help@olend.net