QUESTIONS 💭

PRODUCTS

WHAT WILL FIT IN MY BAG?
In every product page you have information about the measurements of the item.
For carrying the essential: MiniOna, SPU's, Hip Packs, Lemans and Saturn.
Medium bags and backpacks: Ona, Calypso and Cosmico.
Small Backpacks: Mapa and Mini Holden.
Big backpacks: Holden and Cousteau.
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THE PRODUCT IS OUT OF STOCK, WILL IT COME BACK?
Please contact help@olend.net for information regarding stock. We do small productions, so you might sometimes find some products out of stock.
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WHAT IF MY ÖLEND IS DAMAGED?
We care a lot about the quality of our products. If you have received one of our product which is not in perfect conditions, please contact us at help@olend.net in the next 10 days after the delivery.
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HOW DO I CLEAN MY BAG?
If you have a fabric backpack you can wash it with warm water, mild soap and a soft brush. Make sure you avoid leather and iron pieces.

If you wish to clean a leather backpack, please take it to a professional cleaner. Some leather stores carry different lines of products to protect your backpack from water and dirt.
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ARE ÖLEND PRODUCTS WATERPROOF?
Water-resistant, but not 100% waterproof! They do resist a lot of water; while we wouldn’t recommend taking them swimming, you’ll be totally fine if you ever find yourself caught in the rain!
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CAN I PLACE A CORPORATE ORDER?
Sure, we have lots of ideas for your corporate gifts. Please contact us at wholesale@olend.net to request (and even personalize) your order. A member of our team will get in touch soon to help finalize the details and prices.
ORDERS

WHAT IS PREORDER?
It is a more sustainable way to produce, we only produce what has already been ordered. When a product is preorder, it means that this product is being produced, and you will receive it as soon as we have them ready. The shipping date for these products is always indicated on the product page. By producing in this way, we avoid overproduction and are able to reduce our waste.
** When an order contains one stocked product and one preorder, the products will be shipped together on the date that the preorder product is expected to be shipped.
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ISSUES WHEN TRYING TO PLACE AN ORDER?
Please try the following steps:

1. Clear your web browser’s cache by going to the browser settings and clearing browsing data/cache.
2. Try another web browser, in case our website doesn’t support the one you are using.
3. Try a different payment method.
You can always contact us at help@olend.net.
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HOW TO KNOW IF MY ORDER WENT THROUGH SUCCESSFULLY?
Once your order has been approved, you will receive an email confirmation with the details. The order confirmation will be sent to the email address you entered at checkout. If you are unsure about whether your order has been successfully placed, please contact us at help@olend.net.
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I'VE CHANGED MY MIND, CAN I CANCEL THE ORDER?
Our team moves quickly to get your order shipped out ASAP so if you wish to cancel your order contact us at help@olend.net and we will do our best to help you. Please note that cancellations are only possible for a very limited time after an order has been placed, so we cannot guarantee that it can be done.
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CAN IN CHANGE MY ORDER?
Sure! If you wish to change your order, contact us at help@olend.net, and we will do our best to help you. Please note that changes are only possible if the order hasn't been shipped.
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HOW CAN I TRACK MY ORDER?
We will send you the tracking number by email once the order has left our warehouse.
SHIPPINGS

We offer home deliveries and delivery to your nearest pick-up point.
Free shipping in Europe on orders over 150€.
Free shipping in Asia-Pacific on orders over $200.
Free shipping in the US and Canada on orders over $200.
For other shipping fees, please introduce your address at check-out.

We send orders every day, except Saturday, Sunday and holidays.
Any orders placed over the weekend and holidays will start the process on the next working day.
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DO YOU SHIP WORLDWIDE?
We ship mostly worldwide, find your country on the check in.
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DO I HAVE TO PAY CUSTOMS OR IMPORT DUTIES?
When ordering to countries outside the EU, it is possible that you need to pay import tax and duty fees. This depends on the local rules. Customs fees will not be covered by ÖLEND.
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WHEN WILL I RECEIVE MY ORDER?
For products on stock, please allow 24-48 hours on business days (not including Spanish public holidays) to process your order and ship it from our warehouse in Barcelona. For pre-order products, you can find the shipping date on the product page and the email confirmation.
Estimated delivery times:
Spain & Portugal: 24- 72h
Europe: 2-4 days
Outside Europe: 3-6 days
UK: 4-6 days (the parcel may be retained at UK customs - beyond ÖLEND's control some extra time)
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Shipping fees:
Spain and Portugal - free
Germany, Austria, Belgium, France, Italy, Luxembourg, Netherlands, Denmark, Norway, Finland, Greece, Ireland, Sweden, Liechtenstein, Switzerland, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Slovakia, Slovenia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, San Marino, Monaco, Vatican City - 9€
Australia, Japan, China, Hong Kong SAR, South Korea, Taiwan, New Zealand, Singapore - 12€
United Arab Emirates, Turkey, Andorra, Albania, Saudi Arabia, Bosnia & Herzegovina, Faroe Islands, Iceland, Kosovo, Lebanon, Libya, North Macedonia,Israel, Jordan, Kuwait, Belarus, Gibraltar, Jersey, Algeria, Egypt, Moldova, Montenegro, Serbia, Ukraine, Oman, Morocco, Tunisia - 16€
Canada - $14 CAD
UK - £10.00 GBP
Mexico, United States (8 of 62 states), Bangladesh, Brunei, Bhutan, Cambodia, Qatar, India, Indonesia, Laos, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Sri Lanka, Thailand, Vietnam, Guadeloupe, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Curaçao, Dominica, El Salvador, Grenada, Guatemala, Haiti, Honduras, Cayman Islands, Turks & Caicos Islands, British Virgin Islands, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Dominican Republic, St. Barthélemy, St. Kitts & Nevis, St. Martin, St. Vincent & Grenadines, St. Lucia, Trinidad & Tobago, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, Paraguay, Peru, Suriname, Uruguay, Venezuela, Fiji, Cook Islands, Kiribati, Nauru, Niue, New Caledonia, Papua New Guinea, Samoa, Timor-Leste, Tonga, Vanuatu, Philippines - 28€
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UNDELIVERABLE PARCELS
If your order couldn’t be delivered or exceeded the pickup time in a pickup point, it will be returned to our warehouse. Please, contact us at help@olend.net to see what we can do!
RETURNS

RETURN CONDITIONS
All products may be returned within 30 days, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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HOW DO I RETURN MY ORDER?
To start a return, please click HERE and follow the steps. We are currently changing our warehouse, if your return can't be processed through this link, please contact help@olend.net and we will take care of individually.
Items sent back to us without first requesting a return will not be accepted nor refunded.
We do not offer free returns at the moment, so this shipping rate will be deducted from your refund once approved:
Spain & Portugal: 5,00 €
Germany, France, Netherlands, Italy, Belgium, Austria, San Marino, Monaco, Vatican City, Luxembourg, Denmark, Finland, Greece, Ireland, Sweden, Norway, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Slovakia, Slovenia, Hungary, Latvia, Lithuania, Malta, Poland, Romania: 10,00 €
Switzerland & Liechtenstein: 20,00 CHF
UK: 20,00 £ GBP
US: 20,00 $ USD
Canada: 28,00 $ CAD
Japan: 3.600 ¥ JPY
South Corea: 36.000 ₩ KRW
Hong Kong: 214 HK$ HKD
China: 186 ¥ CNY
Singapore: 36 $ SGD
Taiwan: 826 NT$ TWD
Australia: 40,00 $ AUD
New Zealand: 44,00 $ NZD
Rest of the world: 28,00 €
You can always contact us for any return question at help@olend.net.
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DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately at help@olend.net if the item is defective, damaged or if you receive the wrong item. In this case, returns are free of charge.
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HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
We will notify you once we’ve received and checked that everything is all right. Then, you’ll be automatically refunded to your original payment method. Shipping and taxes costs are non-refundable. Your refund will be issued to the original form of payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping rates specified above will be deducted from the refunded amount, except if your product is faulty, or you received a different product from what you ordered.
CLAIMS & WARRANTY

THE BAG THAT I JUST ORDERED ONLINE CAME WITH A FAULT, WHAT CAN I DO?
We are sorry to hear this! Please send a photo of the bag to help@olend.net along with your order number. We will look for the best solution :)

Please note that you need to contact us in the next 10 days after the delivery.
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MY BAG HAS DEVELOPED A FAULT, WHAT CAN I DO?
We are sorry to hear this! We offer one year warranty on bags bought in any of our online store. If you bought it online please send a photo of the bag to help@olend.net, along with your order number, or the email address used when placing the order. Depending on the fault and when you bought your bag we will either replace your item or refund you for the cost of the repair. If you need any spare parts please let us know and we can send them to you. We designed our products to last, so please contact us anytime if you have a problem with your Ölend.
RETAILERS

SPAIN:
- Altell 112 (Barcelona)
- Trait Store (Barcelona)
- Joliu & Orval (Barcelona)
- OMG (Barcelona)
- Brummell Shop (Barcelona)
- VALL (Barcelona)
- The (Real) García (Madrid)
- Sebastian Melmoth (Valencia)
- Boketto (Gijón)
- Tequila Sunset (Zaragoza)
- Trama Store (Tolosa)
- Fragment (Pamplona)

USA and CANADA:
- Stella Clothing (Lincoln, NE)
- Cherry Co (Redondo Beach, CA)
- Inland (Kingston, NY)

EUROPE:
- Wildmoon (Prague, CZ)
- A/T Store (Linz, AU)
- Bloomside (Linz, AU)
- Packpony (Wien, AU)
- Riviera (Basel, SWI)
- Studio Play (Antwerp, BEL)
- Feline & Finn (Antwerp, BEL)
- Ultrafragola (Macerata, IT)
- Lemei (Milan, IT)
- Le vestiaire de Jeanne (Nîmes, FR)
- Make My Day Men (Nijmegen, NL)
- Kleine Schwester (Kaufbeuren, GER)
- Frau Rabe (Tübingen, GER)
- 4 WALLS GmbH (Hamburg, GER)

UK:
- Asobi Store (Margate)
- Bellwoods Lifestyle Store (Whitley Bay)
- Dowse (Brighton)
BRAND
QUESTION

TUTORIAL FROM BAG TO BACKPACK

1) Untie the knots and release the straps.

2) Introduce the straps into the lateral bottom pieces of the same side.

3) Tie a knot at the end of the strap.

4) Close the top of the bag pulling from the strips.