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Customer Reviews

Based on 22 reviews
77%
(17)
14%
(3)
5%
(1)
5%
(1)
0%
(0)
E
Emma
I like, kinda love

I have smaller cross body LOVE it beyond and because of this Ive been gifted the Nuage, love it and can't wait to use it! are there any longer straps as per the loops inside to also make it a crossover, or just longer 1 strap. Seem's strange to have the loops inside but no extra straps, if sold indervidually please let me know

S
Silke
Leider keine Crossbodytasche

Ich habe eine Nuage gekauft und mich bei Insta von den ganzen Fotos der Ona Tasche blenden lassen. Ich dachte man könne sie crossbody tragen, was natürlich nicht möglich ist (es sei denn, man will sich erwürgen). NATÜRLICH habe ich die Retourenangaben nur halb gelesen - Sale kann man nicht zurückgeben. Auch nicht für die aufgerufenen 10 Euro Porto. Super, jetzt habe ich eine Tasche, mit der ich wirklich gar nichts anfangen kann (Schulter OP, dran hängen geht nicht). Blöd.

Dear Silke,

Thank you for taking the time to share your feedback on the Nuage Bag. We apologize for any confusion regarding the crossbody functionality of the bag. We strive to provide accurate product information and we will take your experience into consideration for future updates.

We understand your frustration with the return policy and we apologize for any inconvenience this may have caused. If there is anything we can do to assist you, please do not hesitate to reach out to our customer service team.

We appreciate your support and hope to have the opportunity to serve you better in the future.

Best,

C
Christie

Wonderful design! Great size and i love the smaller pockets. Beautiful product!

V
VK
Good bag for work/school/travel

The bag looks good and easily fits my laptop, water bottle, etc. - and it‘s water resistant and has the zipper which is great. What I don’t like is that the handles constantly slip off my shoulder which is super annoying and that there’s already white fluff puff coming out of the bag. Let’s see how long it lasts. Bought it on sale so it’s fine but probably wouldn’t buy it again.

Hi,

thank you for sharing your thoughts on our Nuage Bag. We're glad to hear that it's been a great fit for your daily needs and that you appreciate its water-resistant and zipper features. We apologize for the inconvenience with the slipping handles and the fluff coming out - please feel free to reach out to our customer service team for assistance with this.

We hope that overall, the bag continues to meet your needs and we appreciate your support.

Thanks again!

a
alessia marchisio
Bellissima e capiente

Nuage bag bellissima, È davvero molto molto capiente e con una bella proporzione, per il weekend è perfetta. L’unica cosa è che questo blu cobalto dal vivo me lo aspettavo meglio, in realtà non è così brillante e avrei preferito cambiarla con il nero, se solo il reso fosse stato gratuito, invece invece no, quindi me la terrò.

FREE SHIPPING AND EASY RETURNS

Free shipping in Spain / in Europe from 150€ / Easy returns.

WE WANT YOU TO HAVE YOUR ÖLEND FOR LIFE

We guarantee all our products because we prioritize durability so you can enjoy your Ölend for many years.

LESS COMPUTERS AND MORE PERSONS

The best about being a small company is that you can talk directly to us. We are here for you if you have any question.

FAQS

WHAT IS PREORDER?

It is a more sustainable way to produce, we only produce what has already been ordered. When a product is preorder, it means that this product is being produced, and you will receive it as soon as we have them ready. The shipping date for these products is always indicated on the product page. By producing in this way, we avoid overproduction and are able to reduce our waste.

** When an order contains one stocked product and one preorder, the products will be shipped together on the date that the preorder product is expected to be shipped.

THE PRODUCT IS OUT OF STOCK, WILL IT COME BACK?

Please contact help@olend.net for information regarding stock. We do small productions, so you might sometimes find some products out of stock.

HOW DO I CLEAN MY BAG?

If you have a fabric backpack, you can wash it with warm water, mild soap and a soft brush. Make sure you avoid leather and iron pieces.

If you wish to clean a leather backpack, please take it to a professional cleaner. Some leather stores carry different lines of products to protect your backpack from water and dirt.

CAN I CHANGE MY ORDER?

Sure! If you wish to change your order, contact us at help@olend.net, and we will do our best to help you. Please note that changes are only possible if the order hasn't been shipped.

CAN I PLACE A CORPORATE ORDER?

Sure, we have lots of ideas for your corporate gifts. Please contact us at wholesale@olend.net to request (and even personalize) your order.


A member of our team will get in touch soon to help finalize the details and prices.

WHEN WILL I RECEIVE MY ORDER?

For products in stock, orders are dispatched within 24-48 hours on business days (not including Spanish public holidays) and shipped from our warehouse in Barcelona. For preorder products, you can find the shipping date on the product page and the email confirmation.

Estimated delivery times:

Spain & Portugal: 24- 72h

Europe: 2-4 days

Outside Europe: 3-6 days

UK: 4-6 days (the parcel may be retained at UK customs beyond ÖLEND's control some extra time)

HOW DO I RETURN MY ORDER?

Find all the information regarding our return policy and how to return an order HERE.

You can always contact us for any return question at help@olend.net