Customer Reviews

Based on 82 reviews
85%
(70)
9%
(7)
1%
(1)
4%
(3)
1%
(1)
I
Irene Ng
Great bag for work!

This is my first purchase from Olend and now I’m back for another bag! I needed a new bag for work that could keep my necessities organized but be spacious enough for anything I’d need to throw in there as well and this bag fits the bill. I work at a school so my badge goes in the back zippered pocket, the front pocket holds my keys, and the interior pocket holds my wallet securely (everything has its own place so I can easily locate things). I ordered the cobalt blue and love the pop of color. The material feels durable and overall I am very happy with my purchase. I just purchased the miniona for everyday, casual usage. Btw: I ordered it and received it in the same week, so shipping was super fast for me.

M
Mario Zambetta
perfect

I am sorry that this bag was not right for my wife, it was too large, so i had to return this item .
The backpack was very beatiful , but not responsive to my wife's needs.

L
L.G.
Amazing Bag but with a gap

I absolutely love this bag. The coral color is a little more orange, which I really like. It is waterproof, but there is a little space at the end of the zipper, so if it rains and I have my laptop in it, I'm not sure if it will stay dry. I haven‘t seen this gap when I was ordering it but I would buy it again. But because of this just 4/5 stars. I would say its more 4,5/5 :)

L
Lynn Franssen
Good quality

Zeer fijne tas met handige vakken. Goed afgewerkt en hoge kwaliteit materiaal. Let op wanneer je je laptop in je tas hebt past er geen waterfles naast. En de kleur kan iets afwijken van de foto.

H
Hja
Organisationally dreadful

I bought this. Took 10 days to arrive. Its OK but not what I thought. I am struggling to return it as the website will not update the delivery and customer services are slow to respond. Pretty inefficient. Has put me off supporting new companies. I just want to return my purchase.

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FREE SHIPPING AND EASY RETURNS

Free shipping in Spain / in Europe from 150€ / Easy returns.

WE WANT YOU TO HAVE YOUR ÖLEND FOR LIFE

We guarantee all our products because we prioritize durability so you can enjoy your Ölend for many years.

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The best about being a small company is that you can talk directly to us. We are here for you if you have any question.

FAQS

WHAT IS PREORDER?

It is a more sustainable way to produce, we only produce what has already been ordered. When a product is preorder, it means that this product is being produced, and you will receive it as soon as we have them ready. The shipping date for these products is always indicated on the product page. By producing in this way, we avoid overproduction and are able to reduce our waste.

** When an order contains one stocked product and one preorder, the products will be shipped together on the date that the preorder product is expected to be shipped.

THE PRODUCT IS OUT OF STOCK, WILL IT COME BACK?

Please contact help@olend.net for information regarding stock. We do small productions, so you might sometimes find some products out of stock.

HOW DO I CLEAN MY BAG?

If you have a fabric backpack, you can wash it with warm water, mild soap and a soft brush. Make sure you avoid leather and iron pieces.

If you wish to clean a leather backpack, please take it to a professional cleaner. Some leather stores carry different lines of products to protect your backpack from water and dirt.

CAN I CHANGE MY ORDER?

Sure! If you wish to change your order, contact us at help@olend.net, and we will do our best to help you. Please note that changes are only possible if the order hasn't been shipped.

CAN I PLACE A CORPORATE ORDER?

Sure, we have lots of ideas for your corporate gifts. Please contact us at wholesale@olend.net to request (and even personalize) your order.


A member of our team will get in touch soon to help finalize the details and prices.

WHEN WILL I RECEIVE MY ORDER?

For products in stock, orders are dispatched within 24-48 hours on business days (not including Spanish public holidays) and shipped from our warehouse in Barcelona. For preorder products, you can find the shipping date on the product page and the email confirmation.

Estimated delivery times:

Spain & Portugal: 24- 72h

Europe: 2-4 days

Outside Europe: 3-6 days

UK: 4-6 days (the parcel may be retained at UK customs beyond ÖLEND's control some extra time)

HOW DO I RETURN MY ORDER?

Find all the information regarding our return policy and how to return an order HERE.

You can always contact us for any return question at help@olend.net