olend

Customer Reviews

Based on 36 reviews
86%
(31)
3%
(1)
6%
(2)
0%
(0)
6%
(2)
K
Katja Baschenow
Favorite bag

Ich liebe diese Tasche! Es passt alles rein und sie ist perfekt für jeden Tag:)

L
Lisa
Not practical enough for the price

The strap is not long enough to comfortably wear cross body and comes loose easily (I.e. the strap slips out of the metal clip). The material is nice, but the bag is not that practical. I wanted it because of the outer bag, but it doesn’t even fit a standard size phone. All in all a nice bag, but too expensive for what I got.

K
Katia D'AMATO
Stylish and practical

I just love my orange moonbag, rhe shape is absolutely perfect and, even though I wouldn't mind if it were a tad bigger and if the front pocket could hold my phone, I couldn't do without it now, and might order it in black next !

M
Mariana
Love the zips

I like everything about this bag! It fits everything I need (when I'm not carrying my laptop) and I love that the zips are the same colour as the bag. I think I'll buy it in another colour!

M
MS
Poor quality + Way too expensive + Return Process is Difficult

Quality: the zipper is not made well and puffs up in places and does not lay flat, the material feels cheap, and there are threads hanging of the bag

The bag is way too expensive for the quality you get. Go get yourself a Uniqlo bag for less than half the price and which is much better craftsmanship.

The return process so far has been extremely difficult. They were supposed to send me an email with the return process and label but they have not yet despite going through their website. Moreover, you have to pay $20 shipping fee to return.

Go with another bag from Olend; definitely don't go with this bag.

REMEMBER TO TAG @olend_backpacks

FREE SHIPPING AND EASY RETURNS

Free shipping in Spain / in Europe from 150€ / Easy returns.

WE WANT YOU TO HAVE YOUR ÖLEND FOR LIFE

We guarantee all our products because we prioritize durability so you can enjoy your Ölend for many years.

LESS COMPUTERS AND MORE PERSONS

The best about being a small company is that you can talk directly to us. We are here for you if you have any question.

FAQS

WHAT IS PREORDER?

It is a more sustainable way to produce, we only produce what has already been ordered. When a product is preorder, it means that this product is being produced, and you will receive it as soon as we have them ready. The shipping date for these products is always indicated on the product page. By producing in this way, we avoid overproduction and are able to reduce our waste.

** When an order contains one stocked product and one preorder, the products will be shipped together on the date that the preorder product is expected to be shipped.

THE PRODUCT IS OUT OF STOCK, WILL IT COME BACK?

Please contact help@olend.net for information regarding stock. We do small productions, so you might sometimes find some products out of stock.

HOW DO I CLEAN MY BAG?

If you have a fabric backpack, you can wash it with warm water, mild soap and a soft brush. Make sure you avoid leather and iron pieces.

If you wish to clean a leather backpack, please take it to a professional cleaner. Some leather stores carry different lines of products to protect your backpack from water and dirt.

CAN I CHANGE MY ORDER?

Sure! If you wish to change your order, contact us at help@olend.net, and we will do our best to help you. Please note that changes are only possible if the order hasn't been shipped.

CAN I PLACE A CORPORATE ORDER?

Sure, we have lots of ideas for your corporate gifts. Please contact us at wholesale@olend.net to request (and even personalize) your order.


A member of our team will get in touch soon to help finalize the details and prices.

WHEN WILL I RECEIVE MY ORDER?

For products in stock, orders are dispatched within 24-48 hours on business days (not including Spanish public holidays) and shipped from our warehouse in Barcelona. For preorder products, you can find the shipping date on the product page and the email confirmation.

Estimated delivery times:

Spain & Portugal: 24- 72h

Europe: 2-4 days

Outside Europe: 3-6 days

UK: 4-6 days (the parcel may be retained at UK customs beyond ÖLEND's control some extra time)

HOW DO I RETURN MY ORDER?

Find all the information regarding our return policy and how to return an order HERE.

You can always contact us for any return question at help@olend.net